Frequently Asked Questions about SkeduleX Case Management Solution

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Integration – HCAI, WSIB, EHC, and more

Is SkeduleX HCAI compliant?

Yes! SkeduleX is fully compliant with HCAI. You may create and submit OCF 18, OCF 23 plans, and OCF 21 invoices in using templates. SkeduleX provides you with up-to-date HCAI responses, periodic reports and drill-down options for follow-ups. SkeduleX tracks your OCF balance by plan and by individual codes, and prompts you in the billing process on codes approved by the adjuster. Find out more; ask us!

Will SkeduleX track my HCAI plans?

Yes! SkeduleX will monitors your treatment plans providing real time balances for plans, as well, as for codes. You may use SkeduleX to submit your OCF invoice in a few short steps.

Can I store emails, documents, excel spreadsheets, PDFs, images, etc. in SkeduleX?

Yes! You may upload any type of documents or files to SkeduleX. SkeduleX is also integrated with Microsoft Office, allowing you to drag and drop emails from Outlook any Microsoft program. You can compose and send emails without leaving SkeduleX. It’s that easy!

Can SkeduleX take care of my scheduling?

Yes! SkeduleX has a fully integrated scheduling system: internal and external providers and rooms.  You may also book transportation and interpretation services.

Do you have a Secure File Transfer Service?

Yes! SkeduleX is integrated with eSend, a Secured File Transfer program. You may use eSend to send and receive sensitive documents quickly and easily.

How do I benefit from your Client Notification System?

SkeduleX’s Client Notification System automatically notifies or reminds your clients of their appointments. The notification can be sent via email, text message, or phone.  Each notification/reminder is stored in SkeduleX.

Do you have a Web-based referral service?

SkeduleX has a fully integrated web-based referral service. Your vendor may submit your referrals to you directly into SkeduleX.

Does SkeduleX have a Provider or Assessor's Portal?

Yes! SkeduleX is fully integrated with a Portal that enables you to communicate seamlessly with your external providers. Our Portal also let- your external providers send you their completed reports, using our Secure Document Transfer Service.

Is your system integrated with mobile devices?

SkeduleX can be integrated with most mobile devices.

Is SkeduleX integrated with WSIB?

Our WSIB integration, for electronic submission of plans and invoices, will be ready in February 2016.

Is SkeduleX integrated with EHC?

Our EHC integration, for electronic submission of invoices, will be ready in February 2016 through the TELUS Health Portal. We can also generate and prefill insurance forms at your request.

Technical Issues on Practice Management solutions

I run a unique practice, can SkeduleX be customized to meet my needs?

Yes! SkeduleX is easily customizable to meet the requirements of different workflows.

Currently, I am using another software. Can you migrate my data?

We provide data migration services. Please speak with our technical department.

How is SkeduleX licensed?

Each computer requires a licence. There are no restrictions to users.

Is SkeduleX Web-based or locally installed?

SkeduleX is designed using Dot Net Technology and Microsoft SQL. We provide a Hosted Solution with all the advantages of cloud computing.

Do I need a server and network?

No! You do not require a server or a network for our hosted solution. Ask us about a common network drive if you need to share files outside of SkeduleX.

What are the operating system requirements?

SkeduleX runs Windows 7 or 8.1 or 10. SkeduleX will run on an i3 with 4GB RAM We recommend an i5 or i7 desktop, laptop or Tablet with 6GB RAM for optimal performance. SkeduleX is optimized to run on 1024×768 resolutions or higher.

How much disk space and memory do I need to install your software?

We recommend that each computer running SkeduleX has at least 2G of free disk space. At least 4GB of RAM is required; 6GB is recommended for optimal performance

Do you provide data backup and disaster recovery?

Yes! We provide full data back-up and disaster recovery.

Can I access my files, run reports when I am outside of the office?

Yes! We provide secured access to SkeduleX from any licensed computer with high speed internet connection. You have the same role-based security that applies in the office to any external login.

I have 3 locations and would like to centralize some functions. Is this possible?

Yes! SkeduleX is built for centers with multiple locations. You may centralize any number of administrative functions: Accounting, HCAI, WSIB, scheduling, reports, etc.

Is SkeduleX Scalable?

SkeduleX is fully scalable and can accommodate hundreds of locations and users.

What is the amount of data I can enter into the system?

There are no limits to the amount of data that can be entered. As a full Electronic Medical Records’ system, SkeduleX is designed to store all your clients’ data.

Can I download and install SkeduleX?

No! Unlike most generic scheduling software, SkeduleX has to be configured for your centre or clinic. The standard setup takes 3-5 hours to configure and optimize the program for your environment.

As a user, can I configure SkeduleX?

Yes! You have some limited option to configure or personalise many screens: your calendar, dashboards and screen colour.  Call our technical department for information on further customization.

Finance, Reports and Productivity Tools of a good PMS solution

How will my patient invoicing be done?

SkeduleX has a full financial module including billing, receivable managements and reports. HCAI invoicing are done directly in SkeduleX and submitted to HCAI. In addition, SkeduleX is integrated with QuickBooks which provide full accounting functionalities.

How is QuickBooks accounting an advantage to me?

QuickBooks integration is an advantage in several ways. First, each invoice or payment process through SkeduleX is automatically transferred to QuickBooks. Second, have all of your income and expenses in one place for easy tracking. Third, enjoy the benefits of a full accounting program. No Excel files to lose! No duplicate invoicing entry into your accounting program! The benefits: reduced workload and increased accuracy.

Can SkeduleX accommodate multi-disciplinary treatments and billing?

Yes! SkeduleX is built for both single and multi-disciplinary centres. You may bill your multi-disciplinary assessments or treatments in one or several billing.

Do you have a batch billing functionality?

Yes! SkeduleX has a batch billing module that automates your billing process.

Does SkeduleX have a report module?

Yes! SkeduleX has a full reporting module. In addition to the pre-packaged reports provided, you may design and run any number of reports.

Can SkeduleX generate my letters?

Yes! SkeduleX can generate most of your standard letters to Lawyers, Adjusters, Claimants, Employers and Doctors. Once your template is created, this process takes less than 60 seconds to generate a personalised letter.

Does SkeduleX have reminders and alerts?

Yes! SkeduleX is built to manage your workflow from intake to the final invoicing.  Our dashboards provide guidance and/or reminders of missing or outstanding information, procedures, requirements, etc.

Can SkeduleX manage my treatments program?

Yes! SkeduleX has a Treatment Manager that tracks your treatment plans, facilitates scheduling and provides up-to-date information on the plan. You may also run and print a treatment report.

SkeduleX Services

Are you the developer of SkeduleX or are you just marketing the product?

Baylaan developed SkeduleX from the ground up. Our group of specialists spent considerable time researching, designing, developing, reviewing and testing the program. We are committed to making SkeduleX the standard for the industry.

How do I transfer my patient data from my existing software to SkeduleX?

Our IT department will safely migrate your data to SkeduleX. Once the migration is complete, you will be ready to begin working with your new software and your existing client data.

How long does it take to have SkeduleX Installed?

The initial installation of SkeduleX will depend on the complexity of the centre, data migration and customization needs. The recommended lead time can vary from a few days to a few month, depending on complexity and availability.

How much training do you provide?

We provide 2-3 sessions of training with each installation of SkeduleX. Additional training can be arranged at no cost. Further, we also provide video-based training. Our Help Desk is also available for telephone or computer aided assistance during regular office hours.

Do you provide consulting services?

We provide consulting services in software, marketing, business intelligence and business process.